At Fablette, your satisfaction matters to us! We want you to shop with confidence, which is why we offer a 30-Day Money-Back Guarantee on eligible purchases.
Please review the following policy carefully to understand our return, refund, and replacement conditions.
1. 30-Day Money-Back Guarantee
We offer a 30-day return window, beginning on the date your order is delivered.
The Fablette book bag is the only item eligible for a refund or replacement under our voluntary store policy. All other products and accessories are excluded.
To qualify for a return, your book bag must meet all of the following conditions:
- The item must be completely unopened, unused, and untouched.
- The item must remain in its original, unopened packaging, with all original seals intact.
- The item must be free from damage, defects, stains, dirt, or signs of wear.
- The item must not have been washed, altered, or modified.
- Proof of purchase or an order confirmation must be provided.
- The request must be submitted within 30 days of delivery.
Please note: Book bags that have been opened, used, damaged, or altered are not eligible for voluntary returns or refunds.
Fablette reserves the right to decline voluntary return requests that do not meet these conditions.
2. Refund & Replacement Eligibility
Only the Fablette book bag is eligible for refunds or replacements under our voluntary store policy.
This means:
- Only eligible Fablette book bags may be returned for a refund.
- Replacement requests are considered only for Fablette book bags and are subject to approval.
- Other products, accessories, and additional items are not eligible for voluntary refunds or replacements.
- Opened, used, damaged, or altered book bags are not eligible for change-of-mind refunds.
- Requests submitted after the 30-day return window are not eligible under our voluntary guarantee.
- Shipping charges are non-refundable for voluntary returns unless otherwise stated.
Exceptions will be made where required by applicable consumer protection laws.
3. Damaged or Defective Products
If your book bag arrives damaged, defective, or incorrect, please contact fablette.info@gmail.com with your order number, a description of the issue, and clear photographs.
Fablette does not offer a separate voluntary product warranty.
Where applicable law requires a refund, replacement, or other remedy for damaged, defective, or incorrectly supplied items, Fablette will comply with those legal obligations.
Any legally required remedies apply regardless of the voluntary eligibility restrictions outlined above.
4. How to Request a Return, Refund, or Replacement
To submit a request:
- Contact us at fablette.info@gmail.com within 30 days of delivery for voluntary return requests.
- Provide your order number and the reason for your request.
- Confirm that your book bag meets the applicable eligibility requirements.
- Include photographs if reporting damage or defects.
- Our customer support team will review your request and provide further instructions.
Please do not send items back without contacting us first, as unauthorized voluntary returns may not be accepted.
5. Return Shipping
For eligible returns under our 30-Day Money-Back Guarantee, customers are responsible for return shipping costs unless otherwise stated or required by applicable law.
Return shipping instructions will be provided once your request has been reviewed.
Fablette is not responsible for return packages lost or damaged during transit, except where responsibility cannot legally be excluded.
6. Refund & Replacement Processing
Once your returned book bag has been received and inspected, we will notify you whether your request has been approved.
If approved:
- Refunds will be issued to your original payment method.
- Approved replacements will be arranged according to the instructions provided by our support team.
- Refund processing times may vary depending on your bank or payment provider.
Only eligible Fablette book bags qualify for voluntary refunds or replacements.
Additional remedies will be provided where required by applicable law.
7. Contact Us
Have questions about your order, return eligibility, refund, or replacement request?
Fablette Customer Support
Email: fablette.info@gmail.com
8. Your Consumer Rights
This policy is in addition to any rights or remedies available under applicable consumer protection laws.
Nothing in this policy limits, excludes, or overrides any consumer rights that cannot legally be excluded.
Where applicable law requires Fablette to provide a refund, replacement, or other remedy for any purchased item, those legal requirements will take precedence over the conditions outlined in this policy.